Online Management Training Course

• Personal Development
• Leadership Development
• Organization Strength
• Customer Development
• Staff Development
• Department Specific
• HVAC Specific

• Personal Development

  1. Managing Yourself #1 – the basics of personal time management
  2. Managing Yourself #2 – personal habits for success
  3. Basic Accounting #1 – Profit & Loss, Gross Margins and Net Profit
  4. Basic Accounting #2 – Balance Sheet, Asset Management, AR and AP
  5. Basic Accounting #3 – creating and managing a budget
  6. Business Etiquette – the basics of how to be professional in the workplace

• Leadership Development

  1. Leading Effective Meetings – get the most out of your meetings
  2. Public Speaking – best practices for presenting
  3. Conflict Resolution – how to effectively deal with conflict
  4. Motivational Tools – get the most out of your team
  5. Understanding Behavioral Styles – learn to understand others more effectively
  6. Issues – how to effectively resolve issues
  7. Listening Skills – improve your communication skills through better listening
  8. Team Building Tools – how to create a team environment
  9. Intergenerational Workplace – how to work with a team that spans generations
  10. Vision and Mission – how to keep your team focused and “rowing together”
  11. Representing the Company – learn to properly reflect owners to employees

• Organization Strength

  1. Risk Management – how to be aware of risks and liabilities
  2. Organization (Accountability) Chart – understand how to support the structure
  3. Core Values – how to use them in hiring, managing and decision making
  4. Right People / Right Seat – ongoing employee assessments
  5. Goals – how do we set them, track them, and succeed in hitting them
  6. Operating Systems – understand how to use your operating system to its best
  7. Software Systems – how to get the most out of your software as a manager
  8. Managing Up – learn to communicate more effectively with your boss
  9. Cross Department Communication – increase your peer-to-peer skills
  10. Process Development 1 – documenting existing procedures
  11. Process Development 2 – developing new procedures
  12. Office Environment – how to improve work flow and productivity
  13. Using Microsoft Excel – creating spreadsheets that work for you
  14. Centralized Filing Systems – get the most out or shared filing systems

• Customer Development

  1. Marketing Basics 1 – understanding your demographic and your brand
  2. Marketing Basics 2 – helping employees to carry-out your marketing message
  3. Customer Loyalty – what makes a loyalty program work successfully

• Staff Development

  1. Developing Job Descriptions – creating & using this management tool
  2. Recruiting – best practices for recruiting new talent
  3. Hiring Basics – successful interviews and assessments
  4. Training Basics – learn to use the Teach, Show, Coach, and Assess format.
  5. Onboarding – how to successfully get someone started in your company
  6. Key Performance Indicators – establish a performance driven culture
  7. Scorecards and Scoreboards – are we “winning or losing the game?”
  8. Meeting Structure – how often, with who, for how long, and for what purpose?
  9. Develop a Training Program – learn to create an annual training program
  10. Dealing with Discipline Issues – how to coach difficult employees
  11. Termination – dealing with letting someone go
  12. Product Knowledge – how to help your staff understand your product(s)
  13. Develop a Safety Oriented Team – how to create a culture of safety
  14. Setting Behavior Expectations – set the stage for ongoing coaching

• Department Specific

  1. Sales 1 – presenting your product/service to folks with different behavioral styles
  2. Sales 2 – the biggest hindrances to selling
  3. Customer Service 1 – increasing customer satisfaction
  4. Customer Service 2 – how to create a customer focused environment
  5. Customer Service 3 – turning complaints into opportunities
  6. Accounting – creating an appropriate segregation of duties
  7. Human Resources 1 – regulations regarding harassment and discrimination
  8. Human Resources 2 – keeping your Employee Handbook up to date
  9. Facility and Fleet Management 1 – developing systems that work
  10. Facility and Fleet Management 2 – safety and compliance

• HVAC Specific

  1. Service Department 1 – improving technical skills
  2. Service Department 2 – improving soft skills
  3. Service Department 3 – improving average truck day revenue
  4. Service Department 4 – increasing your number of maintenance agreements
  5. Service Department 5 – Increasing lead turnovers
  6. Service Department 6 – reviewing service tickets
  7. Sales Department 3 – improving technical and design skills
  8. Sales Department 4 – improving Average Dollar per Lead (ADL)
  9. Customer Service 4 – segregation of duties
  10. Customer Service 5 – successful scheduling and dispatching
  11. Customer Service 6 – sales support
  12. Installation Department 1 – onboarding new installers
  13. Installation Department 2 – how to train crew leaders
  14. Installation Department 3 – bring jobs in on time and under budget

27 Hobbs Rd, Princeton, MA 01541
(774) 262-0223
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